Listening Skills? Lack of Knowledge? Or, Is It a Bit of “I Don’t Care”!
I was one of the few in the line of shoppers checking out in my Local Target last night around 9:45 p.m. Starbucks had closed and the usual hum of the store had all but died down.
Our little cashier looked otherwise pre-occupied as she mechanically ran product thru her scanner. Putting on my cheer-leader hat, I tried to engage her and lift her spirits. She had only been working 4 hours, but didn’t seem to care for her job. At least she was inside, out of the inclement weather! (Other employees were not.)
She expressed few plans for her future once she graduated. She WAS, however, engaged by the apparent cell phone activity in her pocket. She kept gazing in the direction of her pocket!
As I plopped my stuff onto the conveyor belt, I was horrified to see that my bag of flour had been “sliced” by the box-cutting tool. A little poof of flour emerged as I set it down! Some had already settled on to the belt. Oh-Oh!
Calling this to the cashier’s attention was another thing. I tried to engage her, but she just wasn’t listening.
“The bag of flour is open,” I chided.
“Excuse me…“I don’t want that bag…I need another one…that one’s cut open,” I continued.
Nothing! What was on her mind? She grabbed at the flour, turned it and began to scan. A blooming flour-bomb Exploded. She suddenly started back to reality!
“Oh! That’s what you were saying”, she exclaimed sheepishly.
Too late. SHE had done the damage, not me. Flour was all over her counter and her scanner. She began to madly brush it off her clothes. Then she started in on the counter and scanner areas just embedding in places it should not be. All in all, she made matters worse. I had to wonder about her lack of simple wisdom as well as her lack of employee training !!!
“Look out for the scanner,” I said. “You don’t want that stuff getting inside there,
or you’ll really have some problems.”
“Oh yeah”, muttered my husband. “Got any canned air?”
There went her cell phone again. Well it seemed she knew a little about one piece of electronics, at least! Her phone!
Was she deaf? The girl actually cleaned up her counter by brushing that flour-powder into the cracks where her scanner was located! I couldn’t believe she had no clue!!! My husband, who installs, repairs, and maintains all this type of equipment for a pharmacy chain just shook his head!
When that piece of expensive equipment goes down – and it will – where will she be? Probably at home in bed not thinking that SHE might have been the cause of a future problem.
Apathy. That about covers it. It IS curable!
My Post was shared at my mom Hazel’s “Tell Me a True Story”